Software Update Troubleshooting

If the software update fails for any reason, you might experience one of the following: 

1. An error message reading "Er 10" appears in the display area. In this case, the firmware of the Scale will automatically revert to factory settings. The Scale will count to 100 and then back to 0.0. This step requires no user action. When the Scale has finished counting down to 0.0, repeat steps 1-2 in Software Updates for firmware update. 

2. The counting from 1 to 100 freezes. Reset the Scale by pressing the "Set" key on the back of the Scale next to the battery compartment and hold it for 8 seconds.