SpO2 or pulse rate shows no value, or the number Fluctuates.

Possible Causes: 

1. Finger may not be inserted correctly.

2. Finger or hand me be moving. 

3. The Device may be damaged. 

Solutions: 

1. Remove finger and re-insert, as directed. 

2. Try to keep perfectly still and test again. 

3. Please contact the iHealth Customer Service at 1-855-816-7705 or support@ihealthlabs.com.